C in CRM stands for Community

Author

DevRel is about building relationships with developers. However, when it comes to understanding and measuring those relationships, there aren’t always the tools around to help.

During this talk, Ana and Jose introduce the “Community” resource management approach, where the emphasis is on analysing developer community behaviour and reporting community insights, based on user, contributor, and maintainer personas.

Leave a comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.