Developer Relations Engineer

Website Monax Labs

Monax Labs is a web3 infrastructure studio

Job description

We are seeking an Developer Relations Engineer with an interest in NFTs and Web 3 to join Monax Labs. You will work with our Chief Product Officer and Platform team at the intersection of client and developer relationships.

Monax Labs is a web3 infrastructure studio whose mission is to ensure the benefits of digital property ownership accrue to the rightful owner: you.

We are building Aspen, an NFT publishing and transactional platform, designed around the premise that all IP will be exchanged using NFT containers and rails.

Aspen’s capabilities are focused on retail and enterprise use cases. Providing amongst other features, critically important legal functionalities, which can be accessed via branded interfaces or API. Our mission is to make NFTs safe, secure and legal.

Requirements

You’ll be responsible for the entire day to day management and execution of our Alpha program
Lead and coordinate onboarding and training sessions for Alpha users
Conduct interviews with our Alpha users to collate and extract feedback
Understand clients’ problems and interface with the technical team to solve the clients’ problems
Present user experience feedback to the product, engineering and wider business teams
Nurture relationships with developers interested in using our API products
Write our API documentation and online implementation guides
Keep documentation up to date and proactively find opportunities to enhance and improve them
Participate in client onboarding calls and sales calls
Be keenly aware of client pain points and feedback, that the Product and Engineering teams need to know
Work closely with our Product, Platform, and Customer team to build a features and bug backlog
Report to our Chief Product Officer and be aligned on overall product vision and direction
Be the first point of contact for developers requests and questions
Identify strategic partnership opportunities
Help our Customer team, clients and partners on our social media and Discord channels to address help requests
Create and deliver technical articles, tutorials, workshops and YouTube content

So, in summary, who do we need? Someone who:

Has 3+ years of experience in a similar Developer Relations position OR you are an experienced Software Developer looking to transition in to Developer Relations and a client facing role
High familiarity with rest APIs. Can answer clients’ questions while they are using the API
Good understanding of smart contracts. Particularly NFT smart contracts
Can create collateral documents to explain how API works both for technical and non-technical people
Ability to generate and present technical ideas in a clean and friendly way
Can manage developer clients and help them guide through the minting and distribution process
An ability to distil complex concepts into easy to understand explanations
Can work independently, self direct and manage their day to day workload and deliverables
Is comfortable with uncertainty and working with a high level of autonomy
Has exceptional written and oral communication skills, and attention to detail
Deep interest in Web3 and NFT communities

Nice to have:

Proven experience in a blockchain or cryptocurrency firm
Deep experience working with NFTs, and an established presence in the space
Experience with Rust or Solidity
Experience with a venture-funded, high-growth technology/fintech startup

We are very keen to see candidates from a range of backgrounds and experiences. You may not fit exactly every requirement we have. What’s more important is that you have the demonstrable skills and experience we need.

It is important that you are able to engage, and on occasion back yourself in honest and respectful discussions with colleagues. You are able to change your mind about something after consideration.

Benefits

What can we offer you?

High level of autonomy, freedom and self direction
Marketable experience in the blockchain and legal tech spaces
Remote working to fit the way you live your life. Currently Monax Labs is fully remote
We will expect some worldwide business travel
Join a fast moving company at a an exciting time as we scale up
The chance to contribute to projects at the cutting edge of blockchain technologies
Friendly, positive and empathetic culture
Token Allocation and equity

US based candidates should have the right to work in the US, sponsorship is unavailable. European remote available for the right candidate.

We are a remote team and although we hire globally, there is a preference for this role to be located in the US East Coast or Europe.

About Monax

Monax Labs’ mission is to make NFT transactions safe, secure, and legal.

To build successfully in Web 3 you need a team with many different perspectives and experiences. We want applicants of diverse background and hire without regard to race, colour, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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